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If you have experienced problems preventing your enjoyment of a Zoom meeting – or just listening to the radio or music – the following advice page from Microsoft may be useful — you will see there are multiple steps to go through.
https://support.microsoft.com/en-us/windows/fix-sound-problems-in-windows-10-73025246-b61c-40fb-671a-2535c7cd56c8
It may be something very simple, such as a connection working loose, or there may be a fault on your sound card – and this could require a replacement. The troubleshooter should be able to help identify the issue.
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