Please note that if there are two participants on different devices in the same room, then these devices may conflict, and this then causes a feedback ‘howl’ that can be quite disturbing to all participants.
If you hear audio echo or audio feedback during your meeting, there are 2 main causes described here:
Case 1: Participants with computer speakers that are too close to each other
If another participant is too close to you, and both of you have speakers on, please leave audio conference on one of the computers.
Case 2: Multiple computers with active audio in the same conference room
If you are in a conference room with multiple devices, please disconnect computer audio from the other devices.
- Select Microphone settings > Leave Computer Audio (PC/Mac) or Disconnect (Android/iPhone).
- Muting is not enough as you mute the mic but the speaker is still on.
Generally, if you are hearing echo, it means that there is a device out there that is channeling your audio back.
To isolate the participant :
- The Host can mute the participant one at a time
- The Host can mute all, and participant one at a time
- The Participant can mute him/herself
The source of echo can also be from:
- Speakers (such as TV or soundbar) that are too loud
- Echo cancellation has failed (device or performance issue)
- A bad microphone